Government

Enabling national capability

ISS supports Australia’s most critical public environments with disciplined service delivery and the technical certainty needed to protect national readiness, learning and community wellbeing. With more than 5,000 ISS Placemakers across government estates, we maintain stable, compliant and assured operations. 
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What we offer

Reliable self-delivery

We provide the frontline services that support reliable operations for Defence bases, schools, universities and public facilities. Our teams work on site so government partners gain one accountable provider, faster decision‑making and service standards that remain consistent across every location.

Our self-delivery model gives agencies clear operational control. It removes the complexity of multi‑vendor models, reduces administrative load and ensures issues are identified and resolved early by teams who understand the estate and its risks.
how we deliver

Managing complex estate services

Government facilities require disciplined, compliant and secure operations. ISS integrates high‑security requirements, regulatory obligations and public‑facing demands into a single delivery framework that supports safe, predictable performance across diverse sites. 
  • Cleaning and hygiene for high risk and high traffic environments
  • Preventive maintenance and asset protection
  • Safety, compliance and safeguarding aligned to government standards
  • Workforce screening suitable for Defence, child safe and sensitive settings
  • On site incident response supported by digital reporting and escalation
  • Transparent operational oversight across multi-site portfolios
Te Papa (2)
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Trusted delivery nationwide

We support Defence, education and government environments nationwide with services designed for complex, mission‑critical operations. Built on clear accountability, structured governance and consistent delivery, our services are reliable, compliant and built to last.
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Safety-first operations

Safety is embedded into every task. Our teams apply structured controls, specialised training and continuous monitoring to protect staff, Defence personnel, students and the public across diverse government settings. 
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Sustainability and social value

ISS is ranked in the top 1% globally for corporate responsibility by EcoVadis. Our work supports low‑impact operations, GEC-A‑certified cleaning systems, First Nations employment pathways, veteran mentoring and a workforce that reflects the communities we serve.

Transparency & assurance

Government partners need performance visibility without administrative burden. We replace static reporting with live operational insight, making compliance and audit preparation significantly easier. 

This gives procurement and facility managers clear visibility of performance, risk and value.
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Defence – mission-ready environments

We sustain the living and working conditions that support ADF readiness, providing scalable services, sovereign capability and disciplined safety controls across Defence estates.
Defence
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Education – resilient learning spaces

We operate one of Australia’s largest school and tertiary portfolios, maintaining safe, calm and compliant environments that enable learning, research and student wellbeing. 
Education
INSIGHTS

Our customer stories

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Customer story
5 min read

A five-star location with seven-star service

ISS is transforming services at Mikonkatu 7 in Helsinki. Owned by Ilmarinen, the renovated property will feature a vibrant restaurant hub for tenants and city visitors.
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Customer story
4 min read

A fossil-free construction project driving social and environmental sustainability

The Zero Emission project by a global automotive manufacturer, ISS Sweden and partners highlights how sustainable practices improve environmental impact and worker well-being.
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Customer story
5 min read

A new foundation for data-driven facilities management operations

ISS has strengthened its strategic partnership with a leading European bank by implementing FMS@ISS, enabling a robust data strategy to support new contract objectives.
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Customer story
6 min read

Building more sustainable workspace solutions

ISS supports a multinational banking customer with sustainable facilities management, reducing water usage, limiting waste, and cutting packaging consumption.
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Customer story
7 min read

A critical partnership that keeps society going

For over a decade, ISS has supported Suomen Erillisverkot in Finland with reliable technical services, energy management and facility operations.
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Customer story
6 min read

Driving strategic direction via Capital Investment Planning

ISS delivers complex capital projects across 30+ countries, deploying integrated asset replacement solutions for a global manufacturing client’s production facilities.
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Customer story
9 min read

Healthcare support services work flexibly to tackle cost pressure

For 25 years, ISS has supported Bethesda Hospital in Basel with integrated facilities services, demonstrating the value of long-term partnerships in healthcare.
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Customer story
4 min read

Helping clients achieve responsible water use throughout their operations

ISS partnered with a global manufacturing client to integrate ESG objectives into operations, strengthening sustainability initiatives at a major manufacturing site in Mexico.
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Customer story
5 min read

Risk mitigation through supplier assurance

ISS strengthens supply chain risk management through strong governance, technology and its Supplier Assurance Programme, helping global clients focus on core business goals.
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Customer story
8 min read

Saving time and money with Integrated Facility Services

ISS helped a multinational engineering company transform its facilities management approach, improving quality, safety and compliance while reducing operational costs.
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Customer story
6 min read

Supporting Vattenfall’s sustainability strategy

ISS supports Vattenfall’s mission of fossil-free living by delivering sustainable facilities management services across more than 300 sites in Germany.
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Customer story
7 min read

The Uetlihof - Office City of Superlatives

ISS supports facilities operations at Credit Suisse’s Uetlihof campus in Zurich, Switzerland’s largest office complex and a key technical centre for the bank.
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Contact

Talk to us

Reliable, accountable services for Defence, Education and Government estates. We bring a self‑delivered workforce and proven frameworks that support secure, well‑run environments across complex, multi‑site portfolios.
Get in touch