How we work

Sustainability

At ISS, sustainability is fundamental to how we care for people, places, and the planet. As a global leader in facility management, we recognise that the scale of our operations brings a responsibility for the world we leave tomorrow.  

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What we offer

Environmental performance delivered locally

Across Australia and New Zealand, our teams work in complex environments to reduce emissions, use resources efficiently, and create healthier, more resilient spaces. Our approach is practical and grounded in day-to-day service delivery. We focus on reducing our own emissions while supporting our clients on their own journeys.

Because our Placemakers work so closely within client sites, we understand how building systems behave and where improvements deliver the greatest value. This operational insight, paired with reliable data, strengthens sustainability outcomes and supports more accurate Scope 3 reporting for our partners.

How we deliver

Our Net Zero pathway

Across Australia and New Zealand, our teams work in complex environments to reduce emissions, use resources efficiently, and create healthier, more resilient spaces. Our approach is practical and grounded in day-to-day service delivery. We focus on reducing our own emissions while supporting our clients on their own journeys.

Because our Placemakers work so closely within client sites, we understand how building systems behave and where improvements deliver the greatest value. This operational insight, paired with reliable data, strengthens sustainability outcomes and supports more accurate Scope 3 reporting for our partners.

Decarbonising client operations

Helping clients decarbonise is central to our role. Our Placemakers work inside some of the region’s most resource-intensive facilities, giving us deep insight into system behaviour and where efficiency gains can be unlocked. We support clients through a structured approach: aligning with sustainability goals, refining building management settings, performing ongoing commissioning, and ensuring assets run efficiently throughout their lifecycle.  

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Data integrity and reporting

Reliable data supports meaningful climate action. We apply disciplined governance to ensure the data we manage is accurate and suitable for assurance. Our reporting aligns with emerging AASB/XRB climate disclosure standards for Australia and New Zealand, supporting clients with audit-ready, high-quality data that strengthens their own reporting obligations.  

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Circular resource management

ISS applies circular principles across food services, cleaning, maintenance, and workplace operations, to keep resources in use for as long as possible and reduce waste at the source. 

A shared commitment

Sustainability at ISS is a shared commitment – delivered in partnership with our Placemakers, clients, suppliers and communities. By combining global leadership with disciplined local action, we help create facilities that support people, protect the planet and perform for the long term. Our EcoVadis Platinum rating reflects this commitment, placing ISS in the top 1% of more than 150,000 companies assessed worldwide and recognising our leadership in sustainability and responsible business practices. 

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Insights
Sustainability reports
Transparency is key to our high standards. Every year we report on the progress we have made as good corporate citizens. You can read all our Sustainability reports here.
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Annual Report 2025

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Annual Report 2024

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Sustainability Report 2023

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5 min read

Gender Pay Gap Report 2023

gender pay gap 2022
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Gender Pay Gap Report 2022

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5 min read

Sustainability Report 2022

corporate responsibility 2021
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5 min read

Corporate Responsibility Report 2021

Corporate sustainability report 2020
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5 min read

Corporate Responsibility Report 2020

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Corporate Responsibility Report 2019

corporate responsibility report 2018
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Corporate Responsibility Report 2018

corporate responsibility report 2017
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Corporate Responsibility Report 2017

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Corporate Responsibility Report 2016

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Corporate Responsibility Report 2015

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5 min read

Corporate Responsibility Report 2014

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Contact

Talk to us

Connect with our sustainability team to discuss how we can help advance your environmental goals.