Promoting equal opportunities, gender representation and career progression at every level.

Championing LGBTQIA+ inclusion and allyship so every person can bring their whole self to work.

Age, Generations & Veterans

Supporting intergenerational teams and those who have served in the armed forces, recognising the perspectives and and the experience they bring.

Culture, Race & Ethnicity

Celebrating cultural diversity, strengthening cultural capability and promoting equity across our multicultural workforce.

Improving accessibility and providing workplace adjustments, awareness initiatives and support for Placemakers living with disability or caring for someone with disability.

Aboriginal & Torres Strait Islander Peoples

Our First Nations commitment is central to DEI in Australia. Guided by our Stretch Reconciliation Action Plan, we focus on cultural capability building, employment pathways, leadership development and economic participation through partnerships with Aboriginal and Torres Strait Islander communities and businesses.

Māori Culture & Identity

In Aotearoa New Zealand, we honour Māori as tangata whenua and work to build understanding of Māori culture, identity and tikanga across our teams.

How we work

Diversity, Equity & Inclusion

At ISS, we believe everyone deserves to feel respected, supported and empowered to thrive. When people feel they belong, our teams grow stronger, our workplaces are safer, and we deliver better outcomes for our clients and the communities we serve.

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Our DEI vision

Global vision with local purpose

Our approach to diversity, equity and inclusion is guided by a global vision and grounded in local action.

Across Australia and New Zealand, this includes our Stretch Reconciliation Action Plan and our commitment to honouring Māori culture and tikanga.

DEI is not separate from how we operate. It is embedded in our Employee Experience and connected to our ambition to be a Leading Frontline Employer, where every Placemaker feels valued, heard and able to contribute their best.

Our three DEI commitments

Leading frontline employer

We build strong systems and equitable processes and deliver a compelling Employee Value Proposition (EVP) to ensure fairness, opportunity and consistent support for all our Placemakers. This includes access to learning pathways, accessible workplace adjustments, safe reporting channels and clear expectations for wellbeing and success on site.

Inclusive culture

We create workplaces where people feel connected and respected. Through meaningful cultural moments, wellbeing initiatives, inclusive work practices and everyday behaviours that reflect our values, we build a sense of belonging across diverse frontline environments. Inclusion at ISS is practical – it’s how we collaborate, communicate and care for one another.

Inclusive leadership

Leaders play a critical role in shaping the employee experience. We support leaders to model our values, build psychological safety, communicate with transparency and recognise contributions. Strong governance, reporting and accountability ensure our DEI commitments translate into consistent behaviour and measurable progress.

Dimensions of diversity

Our DEI approach spans seven dimensions of diversity that reflect the people who make up ISS Australia & New Zealand and the communities we serve. These dimensions underpin how we build awareness, capability and meaningful action across our organisation.

Employee Resource Groups

Bringing inclusion to life

Across ISS, our people bring different perspectives, experiences and identities to work every day.

Employee Resource Groups (ERGs) play an important role in creating connection and awareness. These volunteer-led groups support cultural recognition, community engagement and shared learning across our sites.

From Pride Month to Māori Language Week and other key moments, these activities help create workplaces where people feel seen, valued and included.

Our values

The values that define us

At ISS, our people are united by a shared set of values. They sit at the heart of who we are and how we work, shaping how we show up as leaders, colleagues and partners to our customers. Living these values is what enables us to deliver consistently, every day. We trust, we respect, we care, we act and we deliver.

They also guide the kind of culture we create. One where you can: Be who you are; Become what you want; Be a part of something bigger.

Unity

We work as one team, building strong, collaborative relationships with our customers, partners and communities. By bringing people together, we create better outcomes and more connected environments.

Honesty

We act with integrity and transparency in everything we do. We build trust by doing what we say, taking responsibility, and treating every interaction with respect.

Responsibility

We take our role seriously. From the wellbeing of the people we serve to the environments we support, we act responsibly and make decisions that create positive, lasting impact.

Entrepreneurship

We look for better ways to do things. By embracing innovation and empowering our people to act, we continuously improve how we deliver services and solve challenges.

Quality

We are committed to delivering consistently high standards. Through skilled people, strong processes and attention to detail, we create environments that support our customers to thrive.