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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Press
464_207_EH Extension L-R: ISS Group COO Troels Bjerg, ISS Group CEO Jeff Gravenhorst, Eastern Health CEO David Plunkett and Eastern Health CFO Peter Hutchinson handing over the new contract

ISS Announces Six Year Contract Extension with Eastern Health

ISS Facility Services Australia and New Zealand, has extended our contract with Eastern Health - Victoria's second largest healthcare service. Under the new agreement, our partnership will continue for a further six years, as we work together to provide the best patient care for Melbourne's diverse eastern community.
ISS has provided non-clinical support services to Eastern Health since 1999. Employing over 450 staff, we are trusted to deliver services such as cleaning, catering, portering waste and linen services across four Eastern Health hospitals and associated healthcare facilities. This is a Top 5 account for ISS and our largest health customer in the country.

We were awarded this significant contract extension due to our strong partnership with Eastern Health and united approach to achieving the best outcomes for the health service’s 100,000+ patients treated each year. ISS and Eastern Health work as ‘one team’ to ensure service alignment and a focus on enhancing the patient experience. We have deliberately embedded ourselves into the Eastern Health culture, working on hospital committees and extending our award-winning customer service training to hospital staff.

ISS has also demonstrated our preparedness to ‘push the boundaries’ with contract innovations, introducing initiatives such as robotics into cleaning practices and formulating tailored food solutions, which have achieved almost 100% in customer satisfaction in the maternity ward. We have a commitment to cost-containment, with a strong focus on reducing Eastern Health’s spend on food and cleaning, without compromising quality.

At Eastern Health, we also foster a purpose-led culture and instil many practices to engage our workforce. Our staff are regularly rewarded via our internal awards schemes, we have excellent flows of communication as well as established training programs and succession planning for our front line staff to step into leadership roles.

Our commitment to caring for our employees, the customer and patients has produced excellent results. In 2018, the Eastern Health contract was a Top 3 finalist for the ISS Group “Great at Site” Award from among thousands of ISS contracts across the globe. This award recognised sites that have demonstrated excellence in operations over a long period, achieving key contract metrics such as employee and customer engagement scores, KPI’s and the application of global-best practice concepts.

ISS CEO of Australia and New Zealand, Scott Davies, comments: “ISS has always valued our collaborative relationship with Eastern Health. Working together, we have achieved exceptional results enhancing the quality and efficiency of services across the network. Eastern Health is one of our most successful lighthouse contracts, demonstrating ISS best-practice and the success of an Integrated Facilities services approach. I’d like to thank Eastern Health for continuing their trust in ISS and I congratulate our committed ISS health team”.

Healthcare Cleaning Services

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To learn more about our services for health facilities, contact enquiries@nz.issworld.com