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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Press
464x207_WhitebookDec2017

New ISS White Book Future of Work Workforce and Workplace

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The white book, among others, concludes that the industry is increasingly shifting from a building-centricity to a people-centricity, seeking to provide value-adding and more holistic workplace experiences conducive to the brand of the organisation.

Peter Ankerstjerne, ISS Head of Group Marketing, says: “In the next several years Facility Managers, in partnership with IT and HR, are in the unique position of being able to act as workforce facilitators that can make improvements in the performance of every employee – and facilitate a workplace environment that can bring together people, place and process to enable better business outcomes and secure a strong competitive advantage.”

This requires creating environments that support collaborative and concentrative work, while ensuring the end-users’ well-being and engagement. Those Facility Managers, who together with HR, IT and CRE, can balance and deliver on these requirements will be key to creating innovative and high-performing organisations.

The research presented in the study has been collected by the Copenhagen Institute of Futures Studies (CIFS) and ISS. It consists of a meta-study of trends shaping the future of Service Management with a specific focus on Facility Management; a global survey of 1,495 Facility Management experts and service professionals conducted by ISS, CIFS, IFMA and CoreNet Global; and a series of in-depth interviews with more than 50 subject matter experts in the fields of Service Design, Technology and Facility Management.

FM providers are in a unique position to better align the critical cost centres to better support the overarching goals of an organisation. If a facility effectively supports an organisation’s workforce this will directly contribute to operational cost control, productivity, employee retention and long-term organisational success. This transformation necessitates that organisations use their workplaces strategically to support employees’ activities in support of organisational goals while at the same time shaping their experiences to drive employee performance, engagement, and well-being.

To find out more, go to our Learning Zone page here.

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White Papers

White Papers
Learn more about the outsourcing and FM industry through our series of White Papers.
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