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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contact
Our people
Leadership Principles

Leadership Principles

In large company success boils down to the performance of every individual and every leader.  The achievement of ISS goals - our people, our clients, our profit and sustainable (long term) business success are dependent on a value system.

Our Leadership Principles and Values are guiding principles on "how" we act and "how" we achieve our goals and objectives.

We expect our managers to live and work the Leadership Principles and encourage all team members to do the same.  Thus, in your daily work you must not only live the Leadership Principles but also serve as a "role model".

1.    In ISS we put the customer first.

  • We take pride in servicing our chosen customers.
  • We are responsive to customer needs and proactively search for a better understanding of their challenges.
  • We build relationships with our customers.

 2.    In ISS we have passion for performance.

  • We take pride in delivering excellent performance and results.
  • We appreciate and celebrate excellent performance and success.
  • We go the extra mile.

 3.    In ISS we encourage innovation.

  • We are always open to new ways.
  • We look for opportunities to make improvements to our systems and concepts.
  • We value adaptability and willingness to change.

 4.    In ISS we treat people with respect.

  • We consider Health and Safety a top priority.
  • We listen and communicate openly and honestly.
  • We treat people as individuals and are aware that their preferences may differ from our own.
  • We respect the laws of the localities where we operate.
  • We value differences and diversity.

 5.    In ISS we lead by example.

  • We are role models and ambassadors and act accordingly.
  • We make ourselves visible.
  • We are open and honest about the problems we need to manage.

 6.    In ISS we lead by empowerment.

  • We give license and obligation to act.
  • We are committed to learning from mistakes.
  • We encourage decisions to be made and executed as far down the organisation as possible.

 7.    In ISS we develop ourselves and others.

  • We develop by being open and honest about our strengths and weaknesses.
  • We create space for personal development and for people to achieve their potential.
  • We identify, stretch and coach talent.
  • We take pride in developing our own successors.

 8.    In ISS teamwork is at the heart of our performance.

  • We build great teams by selecting people with the right abilities and attitudes.
  • We share ideas, knowledge and experience.
  • We take pride in our teams achievements but always put the Company's interests first.

 9.    In ISS we are one company with shared values, one brand and one
        strategy.

  • We break down silos.
  • We collaborate across borders and businesses.
  • We implement strategies and operate the business in line with the Group Vision and Corporate Values.

ISS Global Code of Conduct

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The ISS Code of Conduct establishes some key principles that apply to all ISS operations and shall guide the behaviour of all employees at ISS.

The ISS Code of Conduct supports the ISS Values and is supplemented by ISS policies, rules and guidelines. 
It is part of the terms of employment at ISS.
View Code of Conduct on our global website